When Doctors Use a Chatbot to Improve Their Bedside Manner
Methodical problem-solver.
That’s how I would describe my dad.
He was the top of her class throughout medical school and was a resident at a major hospital in Seoul. By the age of 31, he set up his own obstetrics center in the province of Wangsimni, South Korea.
He is calm, resolute, focused, and resourceful.
Yet, he occasionally receives complaints from his patients who mistake his tacitness as indifference.
Compassion over quality.
In a profession where quality and capability should be first considered for evaluation, compassion seems to be a factor that cannot be ignored.
It’s illogical.
Yet, if it’s part of human nature to be illogical, then I’m convinced it’s logical for compassion to be sought in the medical field.
Hence, it wasn’t doctors utilizing ChatGPT that surprised me; it was the irony of how AI is assisting humans in performing “what we see as an intensely human part of our profession.”
Thus, at its core, the issue is a matter of how comfortable we can be with AI. But we have advanced to a society in which it is more impractical to refuse technology incorporated into our lives. It is no longer about resisting AI, but a matter of embracing AI and learning to coexist.
Simply put, why fight it, when we should be using all the help we can muster?